I’ve been a Geeni customer for years with multiple devices, but this purchase has been a nightmare. Three bulbs stopped working properly within a year, two failed to respond consistently to commands (brightness, color, on/off), and the third failed to connect at all.
I opened a support case with Geeni. I provided detailed notes, device IDs, and even split-screen videos proving the malfunctions. Despite this, support has dragged me through weeks of “try again” steps that don’t solve the issue. The case has now been open for over a month with no replacement or refund offered.
Support doesn’t seem to acknowledge bulbs failure. The experience feels like intentional stalling to avoid honoring the warranty.
It’s disappointing because I used to recommend Geeni products. After this, I won’t be buying them again and can’t recommend them to anyone. If you’re looking for smart bulbs that actually work and a company that stands behind its products, I’d look elsewhere. Not worth money.
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